Reducing uncertainty in sustainable interpersonal service relationships: the role…

Sustainable interpersonal service relationships (SISR) are the outcome of a design process that supports situated meaningful interactions between those being served and those in service. Service design is not just directed to simply satisfy the ability to perceive the psychological state of others, but more importantly, it should aim at preserving these relationships in relation to the contextual requirements that they functionally need, in order to be or remain sustainable. However, SISRs are uncertain since they have many possibilities to be in error in the sense that the constructed, situated meanings may finally be proven unsuccessful for the anticipations and the goals of those people engaged in a SISR. The endeavor of this paper is ….

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Xenakis, I. (2018). Reducing uncertainty in sustainable interpersonal service relationships: the role of aesthetics. Cognitive Processing, 19(2), 215–229. doi:10.1007/s10339-017-0819-4